Our custom surveys module allows staff to ask athletes/users a wide range of survey and question types. From one off knowledge collection forms to regular bespoke touch points.
Creating a Survey
Survey Type:
To create a survey navigate to Apps -> Questionnaires then click NEW.
Select a survey type:
Daily – collect responses multiple times per week
One-time – collect a single response
Repeated – collect responses over set periods (e.g. monthly)
Survey Settings:
After the initial creation of the survey you will be sent to the settings screen to start setting up how the survey will work.
Edit the survey name
Survey Type is displayed
Survey status
Draft (When creating or editing the survey it needs to be in draft)
Live (When you are happy with the survey and want to collect responses set it to live)
Paused (When you want to stop collecting responses)
Assign Participants
Specify what roles can access the survey (You may want to send out a medical survey that only the medical staff can access)
Specify Notifications (More on this later)
Duplicate the survey (If you like the survey but want to send it to a different group you can duplicate it)
Save your changes
Add/edit questions:
Navigate to the questions tab then click new or edit on a question to specify the question(s) to be asked.
Question type (What responses are you expecting from the question?)
Rating: sliding scale (1 to 10)
Specify range
Specify step distance (How precise should the responses be?)
Reverse the scale (Is a higher number worse?)
Yes/No
Text: free-text entry
Number
Multiple choice: single-select
Add Response options
Multiple choice: multiple-select
Add Response options
Instruction: a text block for instruction only, with no answer required
Question Text (How is the question to be asked in the survey)
Question Context (Additional information about the question)
Report Heading (Metric title in the results report)
When Updating a question you can change:
Change the question text
Change the Question Context
Change the question order
Response Periods
In the repeated survey type you can specify when you expect responses from the participants. As an example you can specify the last week in every month for monthly feedback surveys. Or you could specify each week for a weekly training goals survey.
Note: The system expects one response per period.
Use response periods to control when users can submit responses.
Go to the Scheduling tab
Click New or Update
Enter a name and description
Set the start and end dates
Survey Notifications:
Once the survey is created you can specify when alerts are sent to the participants mobile to complete the survey.
Navigate to the settings tab of the survey
Under the NOTIFICATIONS section you can specify the notification schedule including
Group (Default will go to all users in the survey)
Day
Time
Note: Reminder will only be sent inside a period that a user can submit in and only if they have not done the survey yet for that period.
Results
Head to the results tab of the survey.
This will then show you a list of the submission periods.
Click on a period to see the responses for that period.
To see results and how they change over time.
Navigate to the participants tab then click on the user you wish to study.
From there you can choose a question to track responses over time.