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Booking Analytics and Management

Use the resource workspace to review performance and manage a room, class, equipment item, or service from one place.

Written by Abbey Mitton

The workspace brings analytics, schedules, bookings, attendance, requests, and settings together, so you can manage a resource without returning to the main resource list.

Manage a resource

Open Bookings and select a room, class, equipment item, or service.

Use the resource tabs to move between:

  1. Analytics

  2. Schedule

  3. Bookings

  4. Attendance

  5. Requests

  6. Settings

Analytics

  • Change the date range to review utilisation

  • Booking volume

  • Cancellations

  • No-shows

  • Peak hours

  • Top bookers

Schedule

  • Filter booking statuses

  • Change the calendar view

  • Open event details

Bookings

  • Change date range of viewed bookings

  • Users that have booked into the resource

  • Cancel bookings for users, with the ability to apply reason

Attendance:

  • Choose a reporting period

  • Search for bookers

  • Export the results as a CSV file

Requests

  • Inspect, Approve or Cancel bookings where permitted

  • Filter requests by date range, Status or User

Settings

  • Update the resource where you have the required access.

More information about using the Bookings feature and creating Resources can be found HERE

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