Before you start
This guide is for staff and athletes with access to Chat.
Polls work on the web and in the mobile app.
You must be a participant in the chat and able to send messages in it.
If you cannot see the option to create a poll in any chat, ask an organisation administrator whether polls are available for your organisation.
Create a poll on the web
Open Chat, then open the conversation.
In the message box, select Create poll beside the attachment button.
Under Question, enter your question.
Under Options, enter at least two answers. Select Add option for more, up to 12. To reorder options, drag them. To remove one, select the cross beside it.
Choose your Settings and Results options. See Choose Poll settings below.
Select Send Poll.
The poll appears in the chat. The chat list shows "Poll:" followed by your question.
Create a poll in the mobile app
Open Chats, then open the conversation.
In the message box, open the extra actions and select Poll.
Enter your question in Ask a question.
Enter at least two options, up to 12.
Choose your settings.
Select Send Poll.
If you leave the screen before sending, the app asks whether to discard your changes.
Choose poll settings
You choose these when you create a poll. You cannot change them after the poll is sent.
Votes per person: how many options each person can choose. Choose 1 for a single choice, a higher number, or Unlimited.
End time: when voting stops. Choose Never, In 1 hour, In 24 hours, In 3 days, In 1 week, or Custom date and time. A custom end time must be at least 5 minutes away. A poll with no end time stays open until you close it.
Allow changing votes: when on, people can change or remove their vote until the poll closes. When off, votes are final and people confirm before voting.
Let people add options: when on, anyone in the chat can add an option, up to 20 options in total.
Show results before voting: when on, everyone sees live results. When off, each person sees results after they vote or when the poll closes. As the poll creator, you always see them.
Anonymous voting: when on, only vote counts are shown and nobody can see who voted. When off, people can see who voted for each option.
Vote in a poll
Open the chat that contains the poll.
Select the option you want. The line under the question shows how many options you can choose.
If the poll says votes are final, select Vote, then confirm.
Chat poll with one option selected, showing vote counts and percentages.
To change your vote, select a different option. To remove a vote, select your selected option again. If you have used all your votes, remove one before choosing another. You cannot change a vote once the poll says Your vote is final.
See results and who voted
Each option shows its number of votes and percentage. If results are hidden until you vote, the poll shows Vote to see results and how many people have voted.
To see who voted, select View votes below the poll. In the mobile app, you can also press and hold the poll and select View votes. The list shows the people who voted for each option.
View votes is not available for anonymous polls, which are labelled Poll · Anonymous.
Add or remove options
If the poll creator allowed it, you can add an option to an open poll:
Select Add option on the poll.
Enter the option and select Add.
Options you add show your name. Each option must be different from the existing ones.
The poll creator and chat administrators can remove options that other people added. Removing an option deletes its votes, and those people can vote again. On the web, select the cross beside the added option. In the mobile app, press and hold the poll and select the remove option action, then confirm. The original options cannot be removed.
Close a poll
The poll creator and chat administrators can close a poll at any time. A poll with an end time closes on its own when that time passes.
To close a poll on the web:
Hover over the lock button.
Select Close Poll.
In the mobile app, press and hold the poll, select Close poll, then confirm.
When a poll closes, voting stops and the final results are posted to the chat with the winning option. Select View on that message to jump to the poll. People in the chat who have not muted it get a notification with the results. Closing a poll cannot be undone.
Delete a poll
On the web, point to the poll and select Delete Poll. In the mobile app, press and hold the poll and select Delete poll.
Confirm.
The poll is removed for everyone in the chat. This cannot be undone. Who can delete a poll follows your organisation's settings for deleting messages.